Refund & Return Policy

At bergnerhome.in (“Site”, “we”, “Our”), we want to make sure that your online shopping experience is great in terms of range, price and delivery. We understand that there could be situations where you might want to return your purchase and we would be happy to facilitate the same as explained below

Changed your mind or Did not like the product?

You may simply choose to return product if it’s in an unused, saleable condition, with its Price tags intact. You can ask for a replacement against this product.

Received a damaged product?

We are sorry for the inconvenience caused. We will arrange for the replacement or refund. Please send us an email on info@bergner.in with an image of the damaged product.

Quality issue?

If you feel that the product doesn’t meet your expectation, you can ask for a replacement or refund provided the product is in an unused, saleable condition

Mis-shipment?

Ordered a Frypan and received a Kadhai, Sorry for the unpleasant surprise. Inform us and we will arrange to collect the wrong product from you and reship the right product to you at the earliest

Who will bear the shipping charges for goods returned?

If the goods are returned because of any product damage or mis-shipment, we will replace the product and bear the cost of return shipment. If the goods are returned because of change in mind and you wish to return it – Bergner would still replace the item, but the return shipment cost would be borne by you.

Please Note

  • Bergnerhome.in reserves the right to refuse any excessive and/or bad faith returns. Returns received for size must be received in new and unused condition. All tags and labels must be attached.
  • All Refunds and Replacements should be claimed within 10 days of receipt of the product.
  • All the Refunds, Replacement will be processed once the returns are received at our warehouse.

How to file a return request?

  • Fill in the necessary details here like the reason of return and action needed to be taken i.e. replacement, refund.
  • Please send your package with your Order Id to the address mentioned below,

BERGNER IMPEX(INDIA) PVT. LTD.
9, Italian Compound, Itt Bhatti,
Mulund- Link Road,
Goregaon (East)
Mumbai – 400 063 India
Ph. : +91 22 287 12473 / 12474

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