Refund & Return Policy

At bergnerhome.in (“Site”, “we”, “Our”), we want to make sure that your online shopping experience is great in terms of range, price and delivery. We understand that there could be situations where you might want to return your purchase and we would be happy to facilitate the same as explained below

Cancellation Policy

Cancellation before shipment:

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on customercare@bergnerhome.in or call us on +91-22-28712473 (Customer Service hours are Monday-Friday 10 a.m. – 6 p.m.)

In such cases, the order will be cancelled and the refund will be initiated within 7 business days after the cancellation request.

Cancellation post shipment:

If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our customer support team on customercare@bergnerhome.in or call us on +91-22-28712473 (Customer Service hours are Monday-Friday 10 a.m. – 6 p.m.)

Once we receive the product(s), we’ll refund your money within 7 business days.

 

Refund Policy

In the event where there are defects in the Product (attributable to, and accepted by Bergner India after due verification at its sole discretion), a User may initiate the request for returning the Product on the Platform. The User shall initiate such requests for a return not later than 15 (fifteen) days from the date on which he/she received the delivery of the Product

The User will be required to produce a copy of the original invoice at the time of placing a request for return or exchange of Products. The User shall ensure that the Product(s) being returned comply with the conditions set out under this Return and Refund Policy and are, among other conditions, unused, intact, all packaging material undamaged and unused. Bergner India reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice to the User.

 

HOW TO FILE A RETURN REQUEST?

  • If your order is incomplete, incorrect, or damaged, please write us on customercare@bergner.in or call us on +91-22-28712473 / 12474 within 15 days of receipt.
  • Our Customer Service hours are Monday-Friday 10 a.m. – 6 p.m.(Lunch break -1:30 PM to 2.00 PM)

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